Consulting & Training Services

Or as an unknown wise person once said, "If you don't know where you are going you will probably get there." At ION Resources, we like to "begin with the end in mind." When the desired end result is a successful software deployment and adoption, expert up-front analysis and careful project planning are mandatory.

ION Resources believes the conversation must start with:

  • What are your business's current and future goals and objectives?
  • How does information "flow" inside your business?
  • What are the current problems and issues employees experience related to creating, sharing, and controlling the electronic files and information they work with?

Armed with this information, ION consultants work with your business to assess current technology and software capability relative to meeting those objectives. For instance, what software tools are being used at this time and how well do they *actually* help your employees do their job? Have you asked them?

Identifying opportunities for increased efficiency and productivity through creative and dependable software solutions is ION's DNA - it's who we are and what we do. Whether your business would like to design a Corporate Intranet or Extranet, build a custom web-based software application, or deploy and integrate a customized Office 2010 and Electronic Document Management solution, ION assists your business throughout the project lifecycle to insure success - and your satisfaction.   
 

ION Training Services

Software training is a necessity for any successful IT implementation. Our Training Specialists work with your company and staff to create a scalable end-user training strategy, resulting in a cost-effective and successful software deployment and transition for everyone involved.

Training Materials:
ION Resources customizes training materials reflecting the client’s specific environment. During the training sessions we unveil "hidden tools" and advanced features used when creating and editing complex legal documents in Word. 

Train-the-Trainer: Train-the-trainer workshops are delivered by highly skilled training specialists who are able to effectively prepare a client's internal training and support staff to deliver software training to end  users. These workshops also include effective training techniques and important tips on avoiding pitfalls in the classroom.

Pilot Training: The purpose of the pilot group is to test the Deployment package for system performance, accessibility, and the ability to create, save, edit and print work product. Consisting of employees of all types--secretaries, paralegals, attorneys and other staff members, the use of a pilot group contributes to the success of the migration or upgrade project.

End-User Training: The quality of ION Resources’ education services is built upon the experience of our professional training specialists. As educators, our experts possess advanced-level technical knowledge and utilize instructional techniques and adult learning concepts to deliver an excellent learner experience.

Floor Support: Floor support provides extended training beyond the classroom and carries it into the user's work environment, jump-starting user productivity and efficiency, and maximizing retention. Floor support specialists check on the users regularly without interfering with their work, make themselves visible on the floor, so users feel confident that they have immediate support, and are available on demand, as needed. Our specialists maintain daily support logs and team with our client's information technology staff to track and resolve problems.